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The widget has disappeared / the weather symbols on the widget are not loading

If the weather symbols on the widget have disappeared please try removing the widget and then adding it back to the homescreen. This should solve the problem on most devices however, all Android devices are slightly different so, if this doesn’t work, or if the widget itself has disappeared, please uninstall the app completely and then reinstall. Apologies for the inconvenience.

The widget is not updating

On some Android smartphones we are experiencing problems with the widget not updating. We are working on a fixing this but until then it can be solved by taking the following steps:

1. Delete all the WeatherPro widgets from your home screen.
2. Uninstall WeatherPro from the device: Settings > Applications > Manage applications > WeatherPro > Uninstall.
3. Reboot your Android smartphone.
4. Download WeatherPro from the Android Market.
5. Open the app and choose your favourite locations and preferred settings.
6. Place the widget on your home screen again and open WeatherPro by clicking on the widget.
7. Close the app using the back button. The widget should now update every half hour (sometimes it could take 40 minutes to update if there is a large amount of data).

On most devices this is a one-off problem and it should not occur again.  Unfortunately however, users are experiencing ongoing problems with the 4x2 widget on Samsung devices. Our developers are working hard on a solution but in the meantime we kindly ask you to use the 4x1 widget which is working smoothly with no reported problems.

The widget disappears after I reboot my smartphone.

This problem arises because you can't use the widget and App2SD simultaneously. Both features have been added due to popular request but unfortunately users have to choose between freeing up internal memory space by using App2SD or getting your forecast at a glance with the widget.
To fix the problem simply move WeatherPro to your internal memory space, reboot your device and then reload the widget.

WeatherPro isn’t displaying any data.

If the data is not updating or is not displayed at all, this means that WeatherPro is failing to communicate with our database server. This could be due to a service problem (maintenance, errors, server failures). Please check for support messages on Twitter: twitter.com/weatherpro or at Twitter News on www.weatherpro.eu.

If there is no service problem then it could be an issue with your internet connection. Please check your connection. If a connection is available but WeatherPro is still not working, please contact our support team.

Please note that if your internet connection works but you are still experiencing data problems then WeatherPro may try to load old data. To stop this, please go to Settings (in your device, not in the app itself) and select WeatherPro. In Program Settings, change Reset Data Cache to “ON”.

WeatherPro crashes.

If WeatherPro continually crashes, especially after updating the app, it might help to reboot your smartphone to avoid memory fragmentation.

Observation data is shown but there are no forecasts.

Please check your time zone, time and date settings.

I’ve changed the language settings on my smartphone but the language in WeatherPro hasn’t updated.

For changes to come into effect, please stop and then restart WeatherPro.

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How do I activate WeatherPro’s Live Wallpaper?

To activate WeatherPro’s Live Wallpaper go to Menu / Wallpapers / Live Wallpapers. Scroll down, select “WeatherPro Live Wallpaper” and choose your favourite location by tapping on "Settings". With another tap on "Set Wallpaper" the Live Wallpaper is activated and it will automatically update with the incoming weather data. Please note that on certain devices (eg HTC Desire HD) an additional step is necessary. After selecting “WeatherPro Live Wallpaper”, you then need to click on “Preview” before you can set your favourite location.

The data will no refresh

To update the data simply open WeatherPro and shake your Android smartphone. Conveniently, this also deletes the cache.

What does the "L" in the title bar mean?

The "L" stands for local time. If it’s visible then the forecast you are seeing is in local time. If it is not there and you are looking at a location in another time zone you might see (for example) a moon icon at midday. Clicking on the title bar (with the place name, date etc) makes the “L” appear or disappear and adjusts the time zone accordingly.

Why can't I get radar images for certain countries?

European radar images (in contrast to the USA) are not freely available. We constantly strive to provide more and more radar data and hope that one day we will be able to offer precipitation type radar for the whole of Europe.

Why is there a discrepancy between the hourly and daily values for chance of precipitation?

The likelihood of precipitation within the day view corresponds to a greater time period than that of the hourly view, so the values will be higher. Put another way, the likelihood that it will rain in the course of an entire day is considerably higher than the likelihood of that happening within one specific hour - the rain could just as easily fall in the preceding or following hour. It would no longer fall within the hour in question, but still within the day as a whole!

How can I save my favourite locations?

After searching for a location, you can save it as a favourite by clicking on the star on the right side of the search results. The location is automatically added to the end of your favourites list. To delete a favourite just press the red button next to the location you wish to delete and then confirm. 

How can I change the date and time?

The date and time format is determined by the settings on your device. If you change the format in the settings of your smartphone but WeatherPro does not update then please go to Settings / Application / Manage Application / WeatherPro and delete the cache files.

Does WeatherPro recognise the local time of the location I am looking for?

When you look at a location in another time zone you might see (for example) a moon icon at midday. This is due to the time shift and can be easily fixed. Simply click on the title bar (with place name, date etc.) and an "L" will appear. The "L" stands for local time and data will be updated for the respective time zone.

How can I restore the menu bar?

Press the menu button for the menu bar to reappear.

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I already use WeatherPro for Android on my tablet so can I upgrade to WeatherPro HD for Android for free?

WeatherPro HD for Android is not an upgrade of WeatherPro for Android. It is a separate app which has been specially developed and optimised for tablets.

Where does WeatherPro get its forecasts from?

WeatherPro is developed by MeteoGroup, Europe’s largest independent weather company. At MeteoGroup, we have developed our own forecast system which is used, not only for WeatherPro, but also to serve our business customers. Forecast accuracy is therefore of utmost importance for all of our products and WeatherPro users benefit from forecasts being updated and revised several times every day.

How do I contact you with queries, problems or suggestions?

A lot of questions can be answered by looking on WeatherPro itself so please have a look through our FAQ and Online Help sections. If you are unable to find the answer you are looking for or you would like to contact us with a suggestion for future development, please email us and we will get back to you as soon as possible.

I can't find the location I’m looking for on WeatherPro.

We currently have over 2 million locations on our database and it is being continually added to. However, if the place you are looking for is not available, simply send us an email, providing the name of the location and (ideally) the corresponding administrative region and we’ll add your desired location to the service.

Can I use WeatherPro when I’m offline?

If WeatherPro is used offline, you will receive a warning that no data connection is available. Information will still be displayed using data stored during your last online session, but it won't update.

Why does WeatherPro have more functions on the Apple devices?

WeatherPro has been available in iTunes since 2008 so the simple answer is that we have been developing new functions on the Apple devices for longer. However, our developers are working hard on WeatherPro for Android and we regularly release new updates with additional functionality.

Can I use WeatherPro when I'm abroad?

No problem. Just ensure that data roaming is enabled within the Android settings. However, be careful as roaming costs are not included within standard smartphone contracts so you will be charged. To avoid the potentially high roaming costs, we recommend connecting via WiFi.

What additional functionality can I expect in the future?

Our plan is to bring out a new release every 2-3 month and you won’t be disappointed – we have exciting plans for WeatherPro. Under Release Notes you will find details of the latest releases and their respective update information.